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We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

Do I need an online account for my prepaid card?


No, you do not need an online account for your prepaid card. Many prepaid card providers encourage you to set up an online account to manage your prepaid card and access information you may need. 

You can check your card balance and review your account history through your online account. Checking your account activity online can help you monitor for errors and unauthorized transactions. You also may be able to avoid certain fees by managing your account online, instead of using live customer service or ATMs to access certain account information.

You may also be able to update your address, pay bills, or set up a transfer to add more money to your card through your online account. 

If you set up an online account, follow basic internet security precautions. These include picking a password that won’t be easy to guess, logging out of your account promptly when you are finished, and closing your browser each time you log off your account. 

You can learn more about internet security for financial transactions at , a website from the Federal Trade Commission.

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.