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How do I check my prepaid card balance?

There may be several ways to check your prepaid card account balance. Your cardholder agreement may tell you how to check your balance and whether there is a fee to use a particular method to check your balance. 

Most cards offer one or more of these ways to check your prepaid card balance

Automated customer service

You can contact customer service to check your balance. You usually won’t be charged a fee if you get your balance through the automated phone system.

Live customer service

You can call customer service to check your balance, but some cards will charge you a fee to talk with a live agent.

Online/Mobile App

Some prepaid cards allow you to check your balance on the internet if you set up an online account. Usually this service is free.

Text message

Some prepaid cards give you the option to receive your account balance through text message free of charge, but you may pay a fee to your cell phone provider for the text messages.

ATM

Some prepaid cards allow you to check your balance at an ATM, but you may pay a fee.

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Submit a complaint

We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

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