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We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

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How do I check my prepaid card balance?


There may be several ways to check your prepaid card account balance. Your cardholder agreement may tell you how to check your balance and whether there is a fee to use a particular method to check your balance. 

Most cards offer one or more of these ways to check your prepaid card balance:

Automated customer service: You can contact customer service to check your balance. You usually won’t be charged a fee if you get your balance through the automated phone system.

Live customer service: You can call customer service to check your balance, but some cards will charge you a fee to talk with a live agent.

Online/Mobile App: Some prepaid cards allow you to check your balance on the internet if you set up an online account. Usually this service is free.

Text message: Some prepaid cards give you the option to receive your account balance through text message free of charge, but you may pay a fee to your cell phone provider for the text messages.

ATM: Some prepaid cards allow you to check your balance at an ATM, but you may pay a fee.

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.