Today, the CFPB Ombudsman’s Office is celebrating the 2nd annual Ombuds Day!
What is Ombuds Day? It is a day to increase awareness and help educate about the ombudsman profession.
Who is celebrating Ombuds Day? Many organizations worldwide are celebrating—from all levels of government, private industry, and educational institutions—that have a resource dedicated to this unique approach to conflict resolution.
What is an ombudsman? An ombudsman helps organizations and the people who contact the ombudsman address issues that could impact the organization, and the community or stakeholders that it serves. An ombudsman employs innovative and creative ways to informally resolve conflict and advocates for fair process rather than someone’s desired outcome.
What does the CFPB Ombudsman’s Office do? We are an independent, impartial, and confidential resource that helps consumers, financial entities, and others resolve process issues arising from their interactions with the CFPB. In short, we advocate for fair process in consumer financial protection. Read our FAQs.
How can we assist? Some ways we assist include:
- Facilitating discussions
- Brainstorming and evaluating options and resources
- Offering an impartial perspective
- Engaging in shuttle diplomacy
- Providing feedback
- Making recommendations
You can reach us anytime, but we ask that you first try the regular avenues that the CFPB provides to resolve the issue unless you wish to reach us in confidence.
As you join us in celebrating the 2nd annual Ombuds Day, we encourage you to learn more about how we may assist you. We look forward to hearing from you.
Wendy Kamenshine is the Ombudsman for the Consumer Financial Protection Bureau.