Today, the CFPB Ombudsman’s Office is celebrating worldwide Ombuds Day!
What is Ombuds Day? It is a day to increase awareness and help educate about the ombudsman profession.
Who is celebrating Ombuds Day? Many organizations worldwide are celebrating—from all levels of government, private industry, and educational institutions—that have a resource dedicated to this unique approach to conflict resolution.
What is an ombudsman? An ombudsman helps organizations and the people who contact the ombudsman address issues that could impact the organization, and the community or stakeholders that it serves. An ombudsman employs innovative and creative ways to informally resolve conflict and advocates for fair process rather than someone’s desired outcome.
What does the CFPB Ombudsman’s Office do? We are an independent, impartial, and confidential resource that helps consumers, financial entities, and others resolve process issues arising from their interactions with the CFPB. In short, we advocate for fair process in consumer financial protection.
How do we connect with other Ombuds? Ombuds Day is just one time of the year that ombuds come together in the federal government and beyond. Here are a few of the other ways the CFPB Ombudsman’s Office regularly interacts with our ombuds colleagues:
- Staying connected through various ombuds groups at the international, national, and regional levels
- Meeting quarterly with the other federal financial ombuds
- Participating as mentors in the federal ombuds mentoring program
As you join us in celebrating annual Ombuds Day, we encourage you to learn more about how we may assist you. We look forward to hearing from you.
Wendy Kamenshine is the Ombudsman for the Consumer Financial Protection Bureau.