2015 Consumer Response annual report
We began consumer response operations on July 21, 2011 as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.
Reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
Monthly Complaint Report, Vol. 9
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Servicemembers 2015: A Year in Review
This is the fourth annual report detailing the data and trends surrounding complaints submitted to the CFPB by servicemembers, veterans and their families.
Monthly Complaint Report, Vol. 8
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 7
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 6
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 5
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
OSA semi-annual snapshot of servicemember complaints
As of November 2015, the CFPB has received thousands of complaints from servicemembers, veterans, and their dependents about high-cost consumer credit.
Monthly Complaint Report, Vol. 4
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 3
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 2
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 1
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Overseas & Underserved: Student loan servicing and the cost to our men and women in uniform
We’ve received over 1,300 complaints from military borrowers related to the servicing or collection of student loans.
2015 Mid-Year Update on Student Loan Complaints
We received more than 3,100 private student loan complaints and 1,100 debt collection complaints related to student loans between October 1, 2014, and March...
Complaints Received from Servicemembers, Veterans, and Their Families 2011-2014
This is our third report detailing the data and trends surrounding complaints from servicemembers, veterans, and their families.
2014 Consumer Response annual report
We began consumer response operations on July 21, 2011, as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.
Snapshot of reverse mortgage complaints December 2011 – 2014
Reverse mortgages are a special type of loan that allows homeowners, 62 and older, to borrow against the accrued equity in their homes.
A snapshot of debt collection complaints submitted by older consumers
This snapshot provides an overview of the debt collection complaints we received from older consumers from July 2013 to September 2014.
Consumer Response: A snapshot of complaints received
We began accepting consumers' credit card complaints on July 21, 2011 and we now accept complaints about mortgages, bank accounts and services, private...
Mid-year report on private student loans 2014
We received more than 2,300 private student loan complaints and more than 1,300 debt collection complaints related to student loans between Oct. 1, 2013...
2013 Consumer Response annual report
We began consumer response operations on July 21, 2011, as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.
Complaints received from servicemembers, veterans, and their families
This is our second report detailing the data and trends surrounding complaints from servicemembers, veterans, and their families.
Credit reporting complaint snapshot
Listening to consumers and reviewing and analyzing their complaints is an integral part of our work in understanding issues in the financial marketplace...
Mid-year snapshot of private student loan complaints
Last October, we published the Annual Report of the CFPB Student Loan Ombudsman focused on private student loan complaints received.
A Snapshot of Complaints Received
We began accepting consumer complaints on July 21, 2011 and we now accept complaints related to credit cards, mortgages, bank accounts and services, private...