Find out which relief you may qualify for
First, figure out who services your mortgage
Your mortgage servicer is the company that you send your mortgage payments to each month. This is who you need to contact.
If you don’t know or can’t remember who currently services your mortgage, there are several ways to find out, including looking at your mortgage statement for contact information.
Second, see if your mortgage is federally or GSE-backed
To be eligible for protections under the CARES Act, your mortgage must be federally insured, guaranteed, owned, or otherwise backed or funded by one of the federal agencies listed below or Fannie Mae or Freddie Mac (the Government Sponsored Entities or GSEs). Most mortgages are federally or GSE-backed.
If you don’t know who insures, guarantees, owns or backs your mortgage, you can call your servicer or see the link above. The servicer has an obligation to provide you, to the best of its knowledge, the name, address, and telephone number of who owns or backs your loan. Your mortgage documents and note may also tell you, especially if you have a VA, USDA, or FHA loan.
If your mortgage is federally backed or funded
This includes federal agencies and GSEs (Fannie Mae and Freddie Mac) with federally backed mortgages. These links will redirect you to the coronavirus-related guidance that the agencies and entities are providing, as well as available “loan look up” information.
- Native American Direct Loan (NADL) borrowers can contact the BSI default resolution team at 800-327-7861 or firstname.lastname@example.org
- If you’re nervous about contacting your servicer, or if you’d like VA’s help and advice, please contact a VA loan technician at 877-827-3702.
- Fannie Mae
- Check here to see if your loan is backed by Fannie Mae or call 1-800-232-6643 and press “4” for homeowner
- Freddie Mac
- Check here to see if your loan is backed by Freddie Mac or call 1-800-373-3343 and press “4” for homeowner.
If your mortgage is not backed or funded by one of these entities
If you have a mortgage loan that is not backed by one of the federal agencies or entities listed here, the loan is not covered by the CARES Act. Contact your loan servicer to see what options are available to you. You can find your servicer’s name on your mortgage statement or by searching the website.
The CFPB and other financial regulators have encouraged financial institutions to work with borrowers who are or may be unable to meet their obligations because of the effects of COVID-19.
Your servicer should help you identify alternatives that may be available to you given your specific circumstances.
Third, see if your state offers additional mortgage relief options
What to do next
To request a relief option, you'll need to contact the company that services your mortgage. Learn what questions to ask and what materials to gather when you request mortgage relief.