Serving servicemembers, veterans, and military families
CFPB’s Office of Servicemember Affairs (OSA) works to help military families overcome unique financial challenges by providing educational resources, monitoring complaints, and working with other agencies to solve problems faced by servicemembers.
Meet the Office of Servicemember Affairs
The Office of Servicemembers Affairs was created to support servicemembers, veterans and military families by helping them address unexpected financial challenges and working to protect them in the consumer marketplace.
Misadventures in Money Management (MiMM)
MiMM is a cutting edge, graphic novel where you can choose your own adventure in a virtual learning experience that trains future and current servicemembers and their families on how to navigate future financial landmines in a fun and interactive way.
Tools and resources to use with the people you serve
Navigating the military financial lifecycle
Print and online information for servicemembers at every step of their military career and beyond.
The Servicemembers Civil Relief Act (SCRA)
The SCRA is a law that provides legal and financial protections to those who have answered the call to serve.
Strengthening the Military Lending Act (MLA)
The Military Lending Act (MLA) was enacted in 2006 to protect servicemembers from loans with annual rates over 36 percent. In 2015, we helped the Department of Defense as it expanded the coverage of its MLA regulations.
What the CFPB is doing
Researching the utilization rate of the SCRA
The Servicemembers Civil Relief Act (SCRA) gives servicemembers on active duty the right to request interest rate reductions on outstanding loans during the time they are activated. However, according to the CFPB’s research, only small fractions of activated Guard and Reserve servicemembers receive SCRA interest rate reductions.
Monitoring complaints about debts attributed to identity theft
Complaint data from the CFPB shows that military consumers – including active duty servicemembers, veterans, and military family members – are increasingly reporting debts attributed to identity theft.
Monitoring servicemember complaints
We have analyzed tens of thousands of complaints from servicemembers, veterans, and military family members to ensure we’re matching our efforts with their priorities.
Protecting servicemembers from military allotments abuses
We worked with DOD to protect servicemembers from abuses related to the military’s discretionary allotment system.
Comparing credit records of young servicemembers and civilians
How do credit records co-evolve with military service? This analysis compares young servicemembers based on the age at which they join active duty and the time they spend on active duty.
Enforcement actions
The CFPB has recovered millions in relief for servicemembers, veterans, and military families from companies that targeted them with scams or illegal practices.