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Serving servicemembers, veterans, and military families

CFPB’s Office of Servicemember Affairs (OSA) works to help military families overcome unique financial challenges by providing educational resources, monitoring complaints, and working with other agencies to solve problems faced by servicemembers.

Tools and resources to use with the people you serve

Print and online information for servicemembers at every step of their military career and beyond.

Strengthening the Military Lending Act (MLA)

The Military Lending Act (MLA) was enacted in 2006 to protect servicemembers from loans with annual rates over 36 percent. In 2015, we helped the Department of Defense as it expanded the coverage of its MLA regulations.

The Servicemembers Civil Relief Act (SCRA)

The SCRA is a law that provides legal and financial protections to those who have answered the call to serve.

What the CFPB is doing

Researching the utilization rate of the SCRA

The Servicemembers Civil Relief Act (SCRA) gives servicemembers on active duty the right to request interest rate reductions on outstanding loans during the time they are activated. However, according to the CFPB’s research, only small fractions of activated Guard and Reserve servicemembers receive SCRA interest rate reductions.

Monitoring complaints about debts attributed to identity theft

Complaint data from the CFPB shows that military consumers – including active duty servicemembers, veterans, and military family members – are increasingly reporting debts attributed to identity theft.

Monitoring servicemember complaints

We have analyzed tens of thousands of complaints from servicemembers, veterans, and military family members to ensure we’re matching our efforts with their priorities.

Protecting servicemembers from military allotments abuses

We worked with DOD to protect servicemembers from abuses related to the military’s discretionary allotment system. 

Comparing credit records of young servicemembers and civilians

How do credit records co-evolve with military service? This analysis compares young servicemembers based on the age at which they join active duty and the time they spend on active duty.