Newsroom

Today the Consumer Financial Protection Bureau (CFPB) announced that it will continue the publication of consumer complaints, data fields and narrative descriptions through the Bureau’s Consumer Complaint Database while making several enhancements to the information available to users of the database.

Thank you, Ruth, for that kind introduction, and thanks for having me. I’m delighted to be here at the 10th Annual National Consumer Empowerment Conference.

Thank you to our hosts for the invitation, and to all of you for coming today. I’m particularly honored to be at a forum focused on bringing people together from across the political spectrum to forge commonsense solutions for the pressing issues facing our Nation.

The Consumer Financial Protection Bureau (Bureau) today issued a Request for Information (RFI) on its handling of consumer complaints and inquiries.

The Consumer Financial Protection Bureau (Bureau) today issued a Request for Information (RFI) about the Bureau’s public reporting of consumer complaints.

CFPB Heard More Than 20,000 Borrower Complaints Last Year Highlighting Widespread, Persistent Servicing Problems.

Bureau’s Proposed Settlement Seeks $183.3 million in Relief for 41,000 Harmed Student Borrowers.

Report Provides National and State-by-State Overviews of the Complaints Submitted to the Bureau.

Report Shows Older Consumers Report Problems with Reverse Mortgages, Scams, Credit Cards, and Add-On Products.

Good afternoon and thank you. And let me thank all the groups represented here at the conference. You raise awareness about the need for fairness, honesty, and justice in business, housing, civic life, and economic development.

Report Also Looks at Consumer Complaints from Nevada.

Report Also Looks at Consumer Complaints from Massachusetts.

Report Also Looks at Consumer Complaints from Louisiana.

Report Also Looks at Consumer Complaints from Tennessee.

Growing Concerns as Number of Older Student Loan Borrowers Quadruples, Amount of Debt Per Senior Borrower Doubles in Last Decade.

Report Also Looks at Consumer Complaints from Arizona.

Report Also Includes In-Depth Look at Consumer Complaints from Oklahoma.

Thank you for having me today. Over the past five years, the Bureau and the Mortgage Bankers Association have each been working in our own ways to revive a...

Report Also Includes In-Depth Look at Consumer Complaints from North Carolina.

Bureau Marks Over One Million Consumer Complaints Handled.

Report Also Includes In-Depth Look at Consumer Complaints from Ohio.

Today the Bureau Student Loan Ombudsman released a report finding consumers complain of servicing problems that make it difficult to get lower student loan...

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Report Also Includes In-Depth Look at Consumer Complaints in New Mexico.