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Enforcement actions

When we take an enforcement action against an entity or person we believe has violated the law, we will post court documents and other related materials here.

The Bureau may enforce the law by filing an action in federal district court or by initiating an administrative adjudication proceeding. Administrative proceedings are conducted by an Administrative Law Judge, who holds hearings and issues a recommended decision. Proceedings are conducted in accordance with the Rules of Practice for Adjudication Proceedings .

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Bank of America, N.A.

On May 4, 2022, the Bureau issued a consent order against Bank of America, N.A., an insured depository institution, to address Bank of America’s processing of garnishment notices.

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Edfinancial Services

On March 30, 2022, the Bureau issued an order against Edfinancial Services, LLC. (Edfinancial). Edfinancial, headquartered in Knoxville, Tennessee, is a student loan servicer that services both FFELP loans, which are loans from private companies, and Direct Loans, which are loans directly from the Department of Education.

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JPay, LLC

On October 19, 2021, the Bureau issued a consent order against JPay, LLC (JPay). JPay, headquartered in Miramar, Florida, contracts with Departments of Corrections around the country to provide financial products and services to incarcerated and formerly incarcerated individuals.

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Better Future Forward, Inc.

On September 7, 2021, the Bureau issued a consent order against Better Future Forward, Inc.; Better Future Forward Manager, LLC; Better Future Forward Opportunity ISA Fund (CP1), LLC; and Better Future Forward Opportunity ISA Fund (CH1), LLC (collectively, “BFF”), which are companies that provide students with income-share agreements (ISAs) to finance postsecondary education.

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GreenSky, LLC

On July 12, 2021, the Bureau issued a consent order against GreenSky LLC (GreenSky), a financial technology company that services and facilitates the origination of consumer loans.

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Nationwide Equities Corporation

On April 27, 2021, the Bureau issued a consent order against Nationwide Equities Corporation (NWEC), a reverse mortgage broker and lender.

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Yorba Capital Management, LLC and Daniel Portilla, Jr.

On April 6, 2021, the Bureau issued a consent order against Yorba Capital Management, LLC, a third-party debt collection company, headquartered in Anaheim California, and its former sole owner and managing member, Daniel Portilla, Jr.

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Omni Financial of Nevada, Inc.

On December 30, 2020, the Consumer Financial Protection Bureau issued a consent order against Omni Financial of Nevada, Inc.

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Discover Bank, The Student Loan Corporation, and Discover Products, Inc.

On December 22, 2020, the Bureau issued a consent order against Discover Bank, The Student Loan Corporation, and Discover Products, Inc. (collectively, Discover). Discover Bank, headquartered in Greenwood, Delaware, is an insured depository institution that provides and services private student loans.

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Santander Consumer USA Inc.

On December 22, 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against Santander Consumer USA Inc. (Santander). Santander, a subsidiary of Banco Santander S.A., is a leading originator and servicer of nonprime auto loans and leases.

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Envios de Valores La Nacional Corp.

On December 21, 2020, the Bureau issued a Consent Order against Envios de Valores La Nacional (La Nacional). La Nacional provides remittance transfers to several countries overseas through a network of branches and over 1,400 agents.

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Seterus, Inc. and Kyanite Services, Inc.

On December 18, 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against Seterus, Inc. (Seterus), a former mortgage servicer based in North Carolina, and Kyanite Services, Inc. (Kyanite).

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RAB Performance Recoveries, LLC

On December 8, 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against RAB Performance Recoveries, LLC (RAB) threatening to sue and suing to collect debts where it did not have a legally required license to do so.

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Afni, Inc.

On November 12, 2020, the Bureau issued a consent order against Afni, Inc., a non-bank third-party debt collector located based in Illinois that specializes in collecting telecommunications debt.

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SMART Payment Plan, LLC

On November 2, 2020, the Bureau issued a consent order against SMART Payment Plan, LLC (SMART), a limited liability company with its principal place of business in Austin, Texas.

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Washington Federal, N.A.

On October 27, 2020, the Consumer Financial Protection Bureau (Bureau) settled with Washington Federal Bank, N.A., a federally insured, for-profit national bank headquartered in Seattle, Washington.

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Low VA Rates, LLC

On October 26, 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against Low VA Rates, LLC (Low VA Rates), a Utah-based mortgage lender and broker incorporated in Colorado and licensed in 48 states and the District of Columbia.

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Nissan Motor Acceptance Corporation

On October 13, 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against Nissan Motor Acceptance Corporation (Nissan), an auto financing subsidiary of Nissan North America, Inc., which services auto loans and leases originated by Nissan and Infiniti dealerships nationwide.

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Lobel Financial Corporation

On September 21, 2020, the Bureau issued a consent order against Lobel Financial Corporation, an auto-loan servicer based in Anaheim, California.

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ClearPath Lending, Inc.

On September 14, 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against ClearPath Lending, Inc. (ClearPath), a California corporation that is licensed as a mortgage broker or lender in about 22 states.

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Accelerate Mortgage, LLC

On September 2, 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against Accelerate Mortgage, LLC (Accelerate), a Delaware limited liability corporation that is licensed as a mortgage broker and lender in about 31 states.

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Hypotec, Inc.

On September 1, 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against Hypotec, Inc., a Miami-based corporation that is licensed as a mortgage broker or lender in eight states. Hypotec offers and provides mortgage loans guaranteed by the United States Department of Veterans Affairs (VA).

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Service 1st Mortgage, Inc.

On September 1, 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against Service 1st Mortgage, Inc. (Service 1st), a Maryland-based corporation that is licensed as a mortgage broker or lender in about 12 states.

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