Find help for your situation
Help for homeowners
Learn about options to help your situation, like repaying any amount not paid during forbearance, avoiding foreclosure, and maintaining your reverse mortgage.
Help for landlords
If you've lost rental income, you may be struggling to pay your mortgage and other costs. See alternatives to eviction and get help.
Where to get additional help
If you need help working with your mortgage servicer or understanding your options, you may want to reach out to a professional to help you with your specific situation. Remember: Legitimate resources will not charge an up-front fee for their services.
Need help with the basics?
Learn how to read your monthly mortgage statement or understand key mortgage terms, like mortgage forbearance.
If you need a lawyer, there may be resources to assist you through your local bar association or legal aid. If you are a servicemember, contact your local .
Reputable credit counseling organizations are generally non-profit organizations that can advise you on your money and debts, and help you with a budget. Some may also help you negotiate with creditors.
Avoiding scams and bad actors
Beware of coronavirus-related scams
Submit a complaint
If you have a problem with a consumer financial product or service, you can try reaching out to the company first. Companies can usually answer questions unique to your situation and more specific to the products and services they offer. We can also help you connect with the company if you have a complaint. You can submit to the CFPB online or by calling (855) 411-2372.
For homeowners: Start a complaint
Federal laws prohibit housing discrimination. The protections they offer differ somewhat depending on whether you own or rent your home.
If you own your home, lenders and servicers may not discriminate against you for mortgage servicing practices – such as forbearance and loan modifications – based on your race, color, religion, national origin, sex (including sexual orientation and gender identity), marital status, age, family status (pregnancy or families with children), disability, whether you are receiving money from a public assistance program, or whether you are exercising your rights under certain consumer protection and fair housing laws. If you believe a lender or mortgage servicer has discriminated against you, you generally can submit a complaint with the CFPB or . More information on fair lending and protections against discrimination can be found on the CFPB’s and websites.
If you are renting a home or apartment, your landlord cannot
- Sexually harass you
- Refuse to rent to you
- Evict you, or
- Change or set different rules for your rental agreement
because of your race, color, national origin (country of origin or ancestry), religion, sex (including sexual orientation and gender identity), family status (pregnancy and families with children), or disability.
If you or your landlord receive federal financial assistance for housing, you are also protected from housing discrimination based on age.
Page last modified: October 14, 2021