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The Consumer Financial Protection Bureau (CFPB), Federal Housing Finance Agency (FHFA) , U.S. Department of Housing and Urban Development (HUD) , U.S. Department of Veterans Affairs (VA) , and U.S. Department of Agriculture (USDA) are working together to help homeowners and renters during the coronavirus pandemic.
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Need help with the basics?
Learn how to read your monthly mortgage statement or understand key mortgage terms, like mortgage forbearance.
CARES Act Mortgage Forbearance: What You Need to Know
If you are having trouble making on-time mortgage payments due to the coronavirus national emergency, forbearance may be an option for you.
Mortgage relief options: steps to get relief
Learn about your options and which ones you may qualify for
A federal law passed on March 27, 2020, the Coronavirus Aid, Relief, and Economic Security (CARES) Act, puts in place protections for homeowners with mortgages that are federally or Government Sponsored Enterprise (GSE) backed or funded (FHA, VA, USDA, Fannie Mae,Freddie Mac).
Learn about mortgage relief options and protections
Find out which options you may qualify for
See how to request forbearance or mortgage relief
You are entitled to mortgage forbearance if you have a federally or GSE-backed mortgage and you are experiencing financial hardship due, directly or indirectly, to the coronavirus national emergency. When requesting mortgage relief, be prepared with the following information and questions you want to ask.
Request forbearance or mortgage relief
What to do once you’ve received mortgage relief
While you’re in a special coronavirus forbearance period, or working under another mortgage relief option, there are a number of things to do to continue to protect yourself.
Protections for renters
If you are a tenant living in federally subsidized housing or are renting from an owner who has a federally or GSE-backed mortgage (FHA, VA, USDA, Fannie Mae, Freddie Mac), the CARES Act may provide for a suspension or moratorium on evictions.
Avoiding scams and bad actors
Beware of coronavirus-related scams
Scammers often take advantage of vulnerable consumers during disasters and financial shocks.
Submit a complaint
If you have a problem with a consumer financial product or service, you can try reaching out to the company first. Companies can usually answer questions unique to your situation and more specific to the products and services they offer. We can also help you connect with the company if you have a complaint. You can submit to the CFPB online or by calling (855) 411-2372.
For homeowners: Start a complaint
For renters: See more about filing a complaint about discrimination or against a landlord
Housing discrimination
Federal law prohibits housing discrimination based on your race, color, national origin, religion, sex, family status, or disability. If you have been trying to buy or rent a home or apartment and you believe your rights have been violated, you can file a fair housing complaint with HUD.
Federal Coronavirus Resources
White House Coronavirus Task Force
Information about COVID-19 from the White House Coronavirus Task Force in conjunction with CDC, HHS, and other agency stakeholders.
Visit coronavirus.gov
USAGov
Information on what the U.S. Government is doing in response to COVID-19.
Visit usa.gov (English)
Visit usa.gov (Spanish)
Page last modified: September 15, 2020