What is a Qualified Written Request (QWR)?
A Qualified Written Request, or QWR, is written correspondence that you or someone acting on your behalf can send to your mortgage servicer. Instead of a QWR, you can also send your servicer a Notice of Error or a Request for Information.
When you send your servicer a qualified written request, make sure to send it to the correct address. It may be a different address than where you send your payments.
Your servicer must generally confirm it received your letter within five business days and respond with an answer within 30 business days.