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We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

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What do I do if the terms of my mortgage loan at closing are not what I was promised beforehand?

Don’t sign the closing documents if the loan is not what you were promised. You don’t have to sign anything at closing unless you are satisfied with the terms. The lender owes you an explanation of why the terms have changed.  Don’t sign any papers until you are satisfied with the terms as written in the documents. There are always other options.  

If you are refinancing, then you can renegotiate with the lender, or cancel the closing and look for a new lender.  

If you are using the mortgage to buy a new home, you still have options. You can ask the lender why you are not being given the loan you were promised and insist upon the promised terms. You can also negotiate with the seller for more time to find a new lender. However, your purchase contract with the seller may limit the amount of time you have to purchase the home. There may also be legal or financial consequences if you break the promises you made in the contract with the seller.

If you need help finding an attorney, you can get a referral from your county bar association or  or you can find lawyer referrals in your county and state by visiting the American Bar Association website .

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.