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Appendix A. Protocol for In-Depth Interviews with Consumers

https://www.consumerfinance.gov/data-research/research-reports/data-spotlight-consumer-experiences-with-overdraft-programs/full-report/appendix-a-protocol-for-in-depth-interviews-with-consumers/

Financial institutions file Suspicious Activity Reports (SARs) to report suspected financial crimes to the federal government. Filers can indicate in their SARs whether the suspicious activity involves elder financial exploitation (EFE). Law enforcement can access the SARs and use the information to conduct investigations and potentially stop EFE. In 2020, financial institutions filed over 62,000 EFE SARs involving over $3.4 billion.

CFPB sends letters to financial institution CEO’s encouraging more consumer control over payment methods

https://www.consumerfinance.gov/about-us/blog/cfpb-sends-letters-financial-institution-ceos-encouraging-more-consumer-control-over-payment-methods/

Last week, CFPB Director Richard Cordray sent a letter to the CEO’s of several banks, credit unions, and financial companies encouraging them to enable consumers to exert greater control over their credit cards, debit cards, and other payment methods.