Request for Information Regarding Fees Imposed by Providers of Consumer Financial Products or Services
To help us understand how junk fees impact people’s financial lives, the CFPB is seeking information from stakeholders across the marketplace, including individuals, small business owners, academics, and government officials.
We want to hear about your experience with junk fees, including:
- Fees for things you believed were covered by the baseline price of a product or service
- Unexpected fees for a product or service
- Fees that seemed too high for the purported service
- Fees where it was unclear why you were charged
We welcome your stories and insights, which will help us achieve our mission to ensure banking and lending markets are fair, transparent, and competitive for everyone.