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Submit a FOIA or Privacy Act Request

The Freedom of Information Act (FOIA) enables you, as a member of the public, to request documents from the government.

The Bureau’s FOIA Office is Open For Business

How to Reach Us

While we navigate the challenges of the COVID-19 pandemic, the Bureau’s FOIA team remains committed to transparency and responsiveness as we work to address your FOIA inquiries in a timely manner. Access to the Bureau’s headquarters building is currently restricted and Bureau staff, including the FOIA team, are on mandatory telework.

The FOIA team currently has no access to U.S. mail, overnight mail services, or fax.

As a result, our responses to mail and fax inquiries will be significantly delayed. The Bureau is working to restore the FOIA team’s access to these services.

While the Bureau is closely monitoring this situation, this change affects how we communicate with our customers. To ensure a more timely response, please contact the Bureau’s FOIA team by email. If you have recently submitted a FOIA request or FOIA appeal to the Bureau by U.S. mail, overnight mail services, or fax, please resend any documents by email so that we may assist you further.

If you’d like to submit your own request, you can email, fax, or mail a letter to the contact information provided below. If you’d like to write your own letter, we have a sample letter for you to review.

If you have a question about consumer complaint data, visit our public Consumer Complaint Database. The Web-based database allows you to filter data based on specific search criteria, or aggregate data in various ways, such as by date received, complaint type, company, company response, ZIP code, or state.

Before submitting a request, please check our FOIA reports or search our website to see if we've already published the information you'd like to request.

Write your own letter

If you’d like to write your own letter, make certain to include, at a minimum, the information below. Our sample letter can provide more guidance.

A request should include:

  • Your contact information (full name, address, phone number, and email address).
  • As many details as possible about the information you’re seeking from the CFPB (for example “Consumer complaints received between Jan. 1, 2013, and the present that were related to overdraft charges”).
  • Type of requester. For example: “for commercial purposes,” “news media,” “non-commercial scientific institution,” “educational institution,” or “other.”
  • Indicate whether you are willing to pay fees for searching, reviewing, and/or duplicating records. You may request that fees be waived because the request is not commercial and it will significantly contribute to public understanding of the operations or activities of the government; please make sure you include a waiver justification for us to consider.

[Date]

Chief FOIA Officer
1700 G Street, NW
Washington, DC 20552

Re: Freedom of Information Act Request

Dear CFPB FOIA Officer:

This is a request under the Freedom of Information Act (FOIA).

I request that a copy of the following documents be provided to me:

[Identify the documents or information as specifically as possible.]

In order to help you determine my status for the applicability of any fees, I am requesting these documents for a [choose one: commercial, educational, scientific, news media or other] purpose.

[If you are seeking news media, educational or scientific institution status, or seek a public interest fee waiver, describe the purpose of the request. For example, I am affiliated with an educational institution and the request is made for a scholarly or scientific purpose and not for a commercial use.]

If there are any fees for searching for or copying the documents, please let me know before you process my request. [Or, I am willing to pay fees for this request up to a maximum of $[____]. If you estimate that the fees will exceed this limit, please contact me.]

If you have any questions about processing this request, you may telephone me during business hours at [telephone number].

Sincerely,
[Signature]

[Print name]
[Address]
[City, State, Zip Code]
[Telephone number]
[Optional: Fax number]
[Optional: E-mail address]