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We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

Will I receive a monthly online or paper statement for my prepaid card?


It depends. Many prepaid card providers don’t send monthly paper statements, but you might be able to go online to get a statement or a list of your recent transactions free of charge.

If receiving paper statements is important to you, check the cardholder agreement or the prepaid card provider’s website to see they offer paper statements. You can also call their customer service to see if paper statements are available and whether you would be charged a fee.

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.