Skip to main content
An official website of the United States government
(855) 411-2372
Submit a Complaint

Will I receive a monthly online or paper statement for my prepaid card?

It depends. Many prepaid card providers don’t send monthly paper statements, but you can go online to get a list of your recent transactions free of charge.

If receiving paper statements is important to you, check the cardholder agreement, call customer service, or visit the prepaid card provider’s website to see if they offer paper statements and whether you would be charged a fee to get them. If your prepaid card provider does not offer monthly statements by mail (or electronically, if you’ve consented to receive information that way), you can check your balance by telephone and go online to get a list of your recent transactions without a fee.

Take the next step

Prepaid cards and other prepaid accounts

If you’re considering getting a prepaid card or account, we have information that can help you choose the right one for you. We also help you understand your rights.

View the resources

Don't see what you're looking for?

Browse related questions

Was this answer helpful to you?

Please do not share any personally identifiable information (PII), including, but not limited to: your name, address, phone number, email address, Social Security number, account information, or any other information of a sensitive nature.