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Why was my online purchase using a prepaid card declined?

There are a number of possible reasons why a purchase could be declined:

  • You don’t have enough money left on your card.
  • You haven’t activated or registered your card.
  • The address you gave to make an online or phone purchase is different from the address you have on file with your prepaid card provider.

Check your cardholder agreement or contact your card provider’s customer service number for more information or assistance.  

Still having trouble with a prepaid card?

Companies can usually answer questions unique to your situation and more specific to the products and services they offer. If you have a complaint, tell us about your issue—we’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

Learn how the complaint process works

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