Why was my online purchase using a prepaid card declined?
There are a number of possible reasons why a purchase could be declined:
- You don’t have enough money left on your card.
- You haven’t activated or registered your card.
- The address you gave to make an online or phone purchase is different from the address you have on file with your prepaid card provider.
Check your cardholder agreement or contact your card provider’s customer service number for more information or assistance.
Take the next step
Tell your story
Tell us your story, good or bad, about your experience with consumer financial products.