Skip to main content

Why was my online purchase using a prepaid card declined?

    There are a number of possible reasons why a purchase could be declined:

    • You don’t have enough money left on your card.
    • You haven’t activated or registered your card.
    • The address you gave to make an online or phone purchase is different from the address you have on file with your prepaid card provider.

    Check your cardholder agreement or contact your card provider’s customer service number for more information or assistance.  

    Was this answer helpful to you?

    Please do not share any personally identifiable information (PII), including, but not limited to: your name, address, phone number, email address, Social Security number, account information, or any other information of a sensitive nature.