What should I do if my EBT card or PIN is lost or stolen or I see unauthorized charges?
If you have an Electronic Benefit Transfer (EBT) card for needs-tested benefits provided or administrated by a state or local government, you do not have guaranteed protections under Federal law against loss or theft of your card or funds. Such benefits include Supplemental Nutrition Assistance Program (SNAP) benefits, previously called “food stamps,” Temporary Assistance for Needy Families (TANF), and Women, Infant and Children (WIC) benefits. You should call Customer Service and report the loss or wrong charge right away to help to stop future thefts from your account. You should be able to find the customer service number on the back of your card, or on the program’s website.
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Prepaid cards and other prepaid accounts
If you’re considering getting a prepaid card or account, we have information that can help you choose the right one for you. We also help you understand your rights.