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About us

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

What should I do if I think an auto dealer or lender is violating the law?

Answer:

 If your problem is with a lender  or a Buy Here Pay Here dealer, you may file a complaint with the CFPB and your state attorney general. If your problem is with a traditional dealer, you may file a complaint with the FTC  and your state attorney general .  

Keep all the documents, voicemails, and records of your interactions with the dealer or lender.

Also, you may want to consider contacting a private attorney for assistance.

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.