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What is a student loan servicer?

Student loan servicers are companies and organizations that collect payments on a loan, respond to customer service inquiries, and perform other administrative tasks associated with maintaining a loan.

Your student loan servicer is the company that sends you a billing statement each month. Your servicer will often be different than the lender who originated your loan. Loan servicers also:

  • Track loans while borrowers are in school
  • Process payments
  • Respond to borrower questions and requests for information
  • Accept applications and process changes in repayment plans, deferments, forbearances, or other activities to prevent default
  • Maintain loan records
  • Ensure that loans are administered in compliance with federal regulations and other legal requirements

Who is my student loan servicer?

If you don’t know who your servicer is, don’t worry. For federal student loans, you can find your servicer by visiting the U.S. Department of Education’s Federal Student Aid website. For private student loans, look at your latest billing statement or check your credit report.