I sent money to another country and it didn't arrive. What should I do?

If you believe a mistake was made, contact the company that sent the money right away. If you used a remittance transfer provider to send money abroad, federal law gives you the right to have the company investigate errors. The company also must tell you what it finds. For certain types of errors, such as if the money never arrives, you may be able to get a refund or have the transfer sent again. If you are not satisfied with the company’s response, you can also submit a complaint to the CFPB.

Was this page helpful to you?

Note: Do not include sensitive information like your name, contact information, account number, or social security number in this field.

The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.

Read full answer Hide full answer