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We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

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I received an email from my bank or credit union asking me to "verify" my account information. What should I do?

Answer:

This may be a common scam, often referred to as “phishing,” to steal your account information.

Banks and credit unions never ask for account information through email. If you receive this type of email, you should immediately contact your bank or credit union (using a customer service number that you get from a different source than this email) and report it.

For more information on phishing scams, visit the FTC’s consumer alert page on its website . If you feel you have been the victim of a phishing scam, you can also file a complaint with the FTC .

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