Skip to main content
An official website of the United States government
(855) 411-2372
Submit a Complaint

About us

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

I received an email from my bank or credit union asking me to "verify" my account information. What should I do?

Answer:

This may be a common scam, often referred to as “phishing,” to steal your account information.

Banks and credit unions never ask for account information through email. If you receive this type of email, you should immediately contact your bank or credit union (using a customer service number that you get from a different source than this email) and report it.

For more information on phishing scams, visit the FTC’s consumer alert page on its website . If you feel you have been the victim of a phishing scam, you can also file a complaint with the FTC .

Was this page helpful to you?

Please do not share any personally identifiable information (PII), including, but not limited to: your name, address, phone number, email address, Social Security number, account information, or any other information of a sensitive nature.

The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.