I need to send a specific amount of money to another country. How can I be sure the right amount arrives?
Ask the business that’s sending the money for you how much will be received abroad. Before you pay for a transfer, the businees is required to make certain disclosures including the exchange rate and fees.
Remittance transfer providers must give you information that can help you better understand how much money will be received. Before you pay for an international transfer, they are generally required to provide you information about:
- The exchange rate.
- Fees and taxes they collect from you.
- Fees charged by the company’s agents abroad and certain other institutions involved in the transfer process.
- The amount of money expected to be delivered, not including foreign taxes or certain fees charged to the recipient.
- If appropriate, a statement that additional foreign taxes and fees may apply.
When you pay for the transfer, you’ll typically get a receipt showing the same figures, plus information about when the money will be available, instructions on your right to cancel transfers, what to do in case of an error, and how to submit a complaint.
If you believe a remittance transfer provider made a mistake in your international transfer, you have the right to have the error investigated. For certain types of errors, such as if the money never arrives, you may be able to get a refund or have the transfer sent again. Contact the provider right away and explain the issue. You can also submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372).
Take the next step
Submit a complaint
We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.