Skip to main content

About us

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

I heard that companies that send money abroad are now required to tell me the exchange rate and the fees when I send money abroad. The company that I used did not tell me this information. What can I do?

Answer: Federal law requires disclosures of certain information like fees and taxes for most transfers of money abroad. If you believe that a company did not tell you information that it should have about a money transfer, contact that company right away. You can also submit a complaint to the CFPB and your state regulator.

You can submit a complaint with your state regulator  online or by calling 1-855-411-CFPB (2372) or you may submit a complaint with the CFPB online.

Was this page helpful to you?

Note: Do not include sensitive information like your name, contact information, account number, or social security number in this field.

The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.