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I heard that companies that send money abroad are now required to tell me the exchange rate and the fees when I send money abroad. The company that I used did not tell me this information. What can I do?

Federal law requires disclosures of certain information like fees and taxes for most transfers of money abroad. If you believe that a company did not tell you information that it should have about a money transfer, contact that company right away. You can also submit a complaint to the CFPB and your state regulator.

You can submit a complaint with your state regulator  online or submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372).

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We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

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