Skip to main content

About us

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

I asked a company to transfer money to another country, but it didn't give me information about the fees and exchange rates. Why?

Answer:

Not all companies that send money to other countries qualify as remittance transfer providers, and may not have to provide fee and exchange rate information. 

For example, the federal law does not apply to companies that consistently provide 100 or fewer remittance transfers each year.

You can still transfer money internationally using a company that is not a remittance transfer provider, but you may not receive the same rights and protections, including:

  • Up-front information about certain fees and taxes and the exchange rate.
  • A receipt that shows how much was sent and when the money would be available to the recipient.
  • The ability to cancel your transfer at no charge.
  • The right to have errors investigated and fixed.

Tip: You may still be protected. The federal law does not apply to every company that sends money internationally. But other protections may be available to you, depending on how you send the money and the laws in your state. Contact your state attorney general or state financial regulator for more about your state’s laws.

Was this page helpful to you?

Note: Do not include sensitive information like your name, contact information, account number, or social security number in this field.

The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.