Can my credit card company charge a fee based on how I paid my bill, such as for making a payment over the phone?
It depends. Generally, the credit card company cannot charge you a fee for making a payment.
However, you can be charged a fee if you make an expedited payment using a method that requires help from a customer service representative. Fees cannot be charged for payments made using only a voice response system.
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Submit a complaint
We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.