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Field hearing on student debt in Milwaukee, WI

Director Richard Cordray announced that the Bureau is launching a public inquiry into student loan servicing practices that can make paying back loans a stressful or harmful process for borrowers. The issues that the Bureau is seeking information on include: industry practices that create repayment challenges, hurdles for distressed borrowers, and the economic incentives that may affect the quality of service. The CFPB also re-launched an enhanced version of its Repay Student Debt online tool to help borrowers figure out their options for affordable repayment.


Milwaukee, WI

Wisconsin Center 400 W Wisconsin Avenue Milwaukee, WI


The CFPB announced the launch of a public inquiry into student loan servicing practices, and unveiled an enhanced version of its Repay Student Debt online tool for borrowers.


Time Agenda Location Speakers
Opening Remarks Zixta Martinez, Associate Director of External Affairs, Consumer Financial Protection Bureau
Remarks by CFPB Director Richard Cordray, Director, CFPB
Panelist Remarks and Discussion Justin Draeger, President/CEO, National Association of Student Financial Aid Administrators; Timothy Fitzgibbon, Senior VP, National Council of Higher Education Resources; Dick George, President/CEO, Great Lakes Higher Education Corporation; Chuck Knepfle, Director of Financial Aid, Clemson University; Deanne Loonin, Student Loan Borrower Assistance Project Director, National Consumer Law Center; Jen Wang, Policy Director, Young Invincibles
Audience Testimony Open Microphone for public participation