Repairing your credit history after a setback can feel overwhelming. Unfortunately, that’s why some credit repair companies use confusing and misleading messaging to target anxious consumers who are just trying to get their financial lives back on track.
Over the past several months, more than half of people who submitted complaints with the CFPB about credit repair chose the issue “fraud or scam” to describe their complaints.
Many people don’t know the full set of protections they have or understand the laws that govern credit repair companies. These companies must follow numerous federal laws, including the Credit Repair Organizations Act and often the Telemarketing Sales Rule, both of which forbid credit repair organizations from using deceptive practices and from accepting up-front fees.
If you see advertisements or receive offers to fix your credit, look out for these example red flags:
- They demand payment upfront: The company wants you to pay before it
provides any services. Under the Credit Repair Organizations Act, credit
repair companies can’t request or receive payment until they’ve completed
the services they’ve promised. Some companies will structure monthly
payment plans to avoid this requirement, and you should know that no form
of upfront payment is legal. A simple rule to follow is “Don’t pay
upfront.” If the company uses telemarketing such that the Telemarketing
Sales Rule applies, the company may not request or receive fees until it
has provided you with a credit report generated more than six months after
the promised results that shows the results.
- It sounds too good to be
true: The company tells you it
can get rid of the negative
credit information in your credit report in a short period, even if that
information is accurate and current. Also, if they promise a specific
increase in your credit score or guarantee a certain result. No one can
guarantee this. It simply takes time to repair your credit file.
- They can’t answer
questions: The company
representative can’t explain the specifics of the services they are
offering you or the total cost for those services. Asking a few simple questions can help you determine
if you are dealing with a reputable organization.
- They hold back or provide
company doesn’t inform you of your rights, including your right to obtain
a written contract outlining the details of your arrangement, as well as
having the ability to cancel your contract with the company within three
business days. The company does not disclose the full cost of its
services, and/or the company suggests that you should not (or cannot)
contact any of the nationwide credit reporting companies directly (you can).
- They ask you to misrepresent
company suggests that you try to invent a “new” credit identity – resulting
in a new credit report – by applying for an Employer Identification Number
instead of your Social Security number.
Know your rightsDon’t pay a company upfront. According to the Telemarketing Sales Rule, it’s illegal for a telemarketing or sales company to charge you for credit repair services unless it has been six months since the company achieved the promised results and the company has proven to you that it achieved those results.*
Under the Fair Credit Reporting Act, you have a legal right to dispute credit history errors yourself for free. You don’t have to pay a credit repair company to do it for you. The first step is to get your from one or more of the three nationwide credit-reporting companies to identify any errors. Check out our information on how to correct inaccuracies on your credit reports, including sample dispute letters and contact information for each of the three nationwide credit-reporting companies. You can also go online to any of the credit reporting companies’ websites and dispute errors.
If you think you might be the victim of a credit repair scam, or if you’ve had other issues with a credit repair company, you can submit a complaint to the CFPB. If you have more questions about credit reports and scores, check out Ask CFPB, our online database of frequently asked financial questions and answers.
*Updated July 30, 2019. An earlier version of this material contained additional information applicable only to debt relief services.