National Association of Consumer Advocates (NACA), et al.

The National Association of Consumer Advocates (NACA), et al. petitioned the CFPB to issue a rule addressing the use of mandatory pre-dispute arbitration (or forced arbitration) provisions in contracts between regulated entities and consumers of financial products or services that would allow the consumer to make a choice on whether to use arbitration after a dispute arises.

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Petition to Require Meaningful Consumer Consent Regarding the Use of Arbitration to Resolve Disputes Involving Consumer Financial Products and Services