Advisory Opinion on Debt Collectors’ Collection of Pay-to-Pay Fees

The Consumer Financial Protection Bureau (CFPB) is issuing this advisory opinion to affirm that the Fair Debt Collection Practices Act and Regulation F prohibit debt collectors from charging consumers pay-to-pay fees (also known as convenience fees) for making payment a particular way, such as by telephone or online, unless those fees are expressly authorized by the underlying agreement or are affirmatively permitted by law.

Advisory Opinion

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Press Release

CFPB Moves to Reduce Junk Fees Charged by Debt Collectors