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What the CFPB is doing

The CFPB’s Office of Servicemember Affairs (OSA) is a leader in the innovative use of research and data to better understand—and solve—challenges that servicemembers, veterans, and their families face in today’s consumer financial marketplace.

Monitoring servicemember complaints

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We’ve analyzed tens of thousands of complaints from servicemembers, veterans, and military family members to ensure we’re matching our efforts with their priorities.

Strengthening the Military Lending Act (MLA)

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The Military Lending Act (MLA) was enacted in 2006 to protect servicemembers from loans with annual rates over 36 percent. In 2015, we helped the Department of Defense as it expanded the coverage of its MLA regulations.

Making student loans more affordable

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Servicemembers have special options that could save them money and make it easier to pay off their student loans. We’ve worked closely with the Department of Education to ensure servicemembers get their student loan benefits.

Assisting military homeowners

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The CFPB helps struggling military homeowners in many ways.

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Protecting servicemembers from military allotments abuses

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We worked with DOD to protect servicemembers from abuses related to the military’s discretionary allotment system.

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