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Handling of Information and Documents During Mortgage Servicing Transfers (CFPB Bulletin 2020-02)

The Bureau is issuing this Bulletin to residential mortgage servicers and subservicers in light of potential risks to consumers that may arise in connection with transfers of residential mortgage servicing rights. This bulletin covers (A) transfer-related policies, and (B) procedures and loan information and documents for ensuring accuracy.

CFPB Bulletin 2020-02

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