Auto loans

Steps for getting an auto loan

Getting a new car or auto loan affects your overall money picture. Whether you’re a first-time borrower or a pro, seeing what questions to ask and steps to take can help you avoid common pitfalls, so you can drive off the lot with confidence.

1. Know before you shop for a car or auto loan

By asking questions before you shop, you’re more likely to get the best interest rates and loan terms for your budget, save yourself valuable time and money, and reduce stress.

Start by asking yourself these questions

2. See different ways to get an auto loan

When financing a new vehicle, you have options. Learn the most common ways to get an auto loan and how to compare interest rates and terms to find the best one for your budget.

Read more about the ways to finance your loan

3. Know what is negotiable

Did you know that you can negotiate the terms of your auto loan? Negotiating can save you hundreds or even thousands of dollars over the life of your loan.

Find out more about negotiating loan basics

4. Understand how to close the deal

There’s still a lot of paperwork to go over and sign. Before you drive away, make sure the paperwork matches the deal you think you are getting and that everyone has signed all the documents.

Read more about closing the deal

Dealing with auto loan problems

Common issues

• You owe more than your vehicle is worth
• You can't make payments on your auto loan or lease
• Your car was repossessed
• Or, search for answers to our most frequently asked auto loan questions

Submit a complaint

Having trouble with a financial product or service? If you've already tried reaching out to the company and still have an issue, you can submit a complaint. We'll forward your complaint to the company and work to get you a response, generally within 15 days.

Start a complaint