Submit a complaint
There are five steps to submit your complaint:
Step 1: What is this complaint about?
Step 2: What type of problem are you having?
Step 3: What happened?
Step 4: What company is this complaint about?
Step 5: Who are you submitting this complaint for?
Before you get started
You’ll need the dates, amounts, and other details about your complaint. If you have documents you want to include, such as billing statements or letters from the company, you’ll be able to attach them in Step 3.
Make sure to include all the information you can, because you generally can’t submit a second complaint about the same problem.
We’ll forward your complaint and any documents you provide to the company and work to get you a response – generally within 15 days.
If we find that another government agency would be better able to assist, we will forward your complaint to them and let you know. Consistent with applicable law, we also securely share complaint information with other state and federal agencies to, among other things, facilitate supervision and enforcement activities and monitor the market for consumer financial products and services.