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Learn how the complaint process works

When you submit a complaint to the CFPB, your complaint goes through several steps that help you get a response about your issue and help us identify problems in the marketplace.

1. Complaint submitted

You submit a complaint about an issue you have with a company about a consumer financial product or service, or another government agency forwards your complaint to us. You will receive email updates and can log in to track the status of your complaint.

2. Review and route

We'll forward your complaint and any documents you provide to the company and work to get a response from them. If we find that another government agency would be better able to assist, we will forward your complaint to them and let you know.

3. Company response

The company reviews your complaint, communicates with you as needed, and reports back about the steps taken or that will be taken on the issue you identify in your complaint. Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days.

4. Complaint published

We publish information about your complaint—such as the subject and date of the complaint—on our public Consumer Complaint Database. With your consent we also publish your description of what happened, after taking steps to remove personal information.

5. Consumer review

We will let you know when the company responds. You’ll be able to review the company’s response and will have 60 days to provide feedback about the company's response.

We turn your complaint into action

Complaints help with our work to supervise companies, enforce federal consumer financial laws, and write better rules and regulations. Learn more about how we use complaint data or explore the data on your own in the Consumer Complaint Database.

Having an issue with a financial product or service?

If so, you can submit a complaint to the CFPB. We’ll work to get you a response from the company.