How do I check my prepaid card balance?
Answer: Depending on the type of card you have, there may be several ways to check your prepaid card account balance. You may get charged a fee for some methods, so check the terms of your prepaid card program before choosing a method.
Automated customer service: You can call customer service (the number is usually on the back of your card) to check your balance, and if you get your balance through the automated phone system, you usually won’t be charged a fee.
Live customer service: You can call customer service to check your balance, but some card providers will charge you a fee to talk with a live agent.
Online: Some cards allow you to check your balance on the internet. You must set up an online account with the card provider to check your balance online. Usually this service is free.
Text message: Some prepaid debit card providers provide your account balance through text message free of charge, but you may pay a fee to your cell phone provider for receiving the text.
ATM: Some prepaid debit cards allow you to check your balance at an ATM, but you may pay a fee.
Paper Statement: You can request a paper statement to get your balance, but many prepaid debit card providers charge a fee for a paper statement.
Ask CFPB provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically.
Ask CFPB includes links or references to third-party resources or content. The CFPB does not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.