Skip to main content
An official website of the United States government
(855) 411-2372
Submit a Complaint

About us

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

When I tried to use my credit card to get cash from an ATM, I could not do so even though I know I have not used all my credit. What can I do?

Answer:

You can check with your credit card company to find out what happened and why.

Many credit card companies set one overall credit limit, and a separate and lower limit on cash advances and checks written on your credit card account. It is possible that the transaction would have put you above your cash advance limit. 


 

Was this page helpful to you?

Please do not share any personally identifiable information (PII), including, but not limited to: your name, address, phone number, email address, Social Security number, account information, or any other information of a sensitive nature.

The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.