Skip to main content
An official website of the United States government
(855) 411-2372
Submit a Complaint

About us

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

What is a text alert service for my prepaid card?

Answer:

Some prepaid cards offer a text alert service to update you about account activity or changes to your account via text message. 

Through the service, you may be able to receive notice of low balances, activity on your card, or to check your card balance. The service is often free of charge, but you may be charged by your cell phone provider for the text messages.

Review your cardholder agreement to see if a text alert service is available and if you would be charged a fee to use that service.

Was this page helpful to you?

Note: Do not include sensitive information like your name, contact information, account number, or social security number in this field.

The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.