Skip to main content
An official website of the United States government
(855) 411-2372
Submit a Complaint

About us

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

I sent money to the wrong account number. What can I do?

Answer:

If you sent money to the wrong account number, contact the company that sent the money transfer immediately.

Ask for the transfer to be stopped or reversed. The company may be able to retrieve the funds. If you have sent money internationally, in some cases, the company will be required to offer you a refund. But the provider may not be required to return your money if it cannot be retrieved.

If you believe the provider did not act properly, you can contact the company directly. If you are not satisfied with the company’s response, you can also submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372).

Was this page helpful to you?

Please do not share any personally identifiable information (PII), including, but not limited to: your name, address, phone number, email address, Social Security number, account information, or any other information of a sensitive nature.

The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.