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I sent money to someone and she couldn't get the money because her information didn't match what I provided. What can I do?

If you believe you gave wrong information, contact the provider and ask if you can correct it.

When you send money to someone else, the company you use may require the recipient’s information, such as name and address, or account number, to match certain information that you provide in order to get the money you’ve sent.  

Take the next step

Submit a complaint

We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

Submit a complaint

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