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We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

I sent money to someone and she couldn't get the money because her information didn't match what I provided. What can I do?

Answer:

If you believe you gave wrong information, contact the provider and ask if you can correct it.

When you send money to someone else, the company you use may require the recipient’s information, such as name and address, or account number, to match certain information that you provide in order to get the money you’ve sent.  

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.