I sent money abroad and my receipt includes three phone numbers to call in case of a problem. Which one should I call?
A remittance transfer receipt must list the transfer provider’s phone number, as well as a phone number for the CFPB, and sometimes a phone number for a state regulator.
If you have a problem or think an error was made, you have the right to contact the company and have the matter investigated. Federal law generally requires the company to investigate the matter within 90 days and tell you what happened. For certain types of errors, such as if the money never arrives, you may be able to get a refund or have the transfer sent again.
If you are not satisfied with what the company tells you, you can also submit a complaint to the CFPB or call the state regulator listed on the receipt.
Take the next step
Submit a complaint
We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.