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We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

I recently declared bankruptcy. Now my mortgage servicer said it’s not allowed to send me a monthly mortgage statement. Is that correct?


No. The CFPB’s rules don’t prevent your mortgage servicer from sending you a periodic mortgage statement if you’re going through bankruptcy.

Mortgage servicers are not required to send regularly scheduled mortgage statements to borrowers who are in bankruptcy. But your mortgage servicer generally can continue to send you a statement if it chooses to.

Next steps:

  1. If you would like information about your account, including your monthly payment amount or past payments that you have made, you may request this information from your mortgage servicer.
  2. A servicer generally has to provide you with the requested information within 30 business days of receiving your written request.

Learn more about sending a request for information.

If you have a problem with your mortgage, you can submit a complaint with the CFPB online or by calling (855) 411-CFPB (2372).

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.