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I recently declared bankruptcy. Now my mortgage servicer said it’s not allowed to send me a monthly mortgage statement. Is that correct?

No. The CFPB’s rules don’t prevent your mortgage servicer from sending you a periodic mortgage statement if you’re going through bankruptcy.

Mortgage servicers are not required to send regularly scheduled mortgage statements to borrowers who are in bankruptcy. But your mortgage servicer generally can continue to send you a statement if it chooses to.

Next steps:

  1. If you would like information about your account, including your monthly payment amount or past payments that you have made, you may request this information from your mortgage servicer.
  2. A servicer generally has to provide you with the requested information within 30 business days of receiving your written request.

Learn more about sending a request for information.

If you have a problem with your mortgage, you can submit a complaint with the CFPB online or by calling (855) 411-CFPB (2372).

Take the next step

Submit a complaint

We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

Submit a complaint

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