Skip to main content
An official website of the United States government
(855) 411-2372
Submit a Complaint
Search

I made an online purchase using my prepaid card but later I cancelled the purchase. The charge is still showing up on my card. Why?

If you cancel a purchase, it could take some time to process and for the money to be returned to your card.

Contact your prepaid card provider’s customer service number to find out when the money will be credited back to your account.

Don't see what you're looking for?

Browse related questions

Search for your question

Was this answer helpful to you?

Please do not share any personally identifiable information (PII), including, but not limited to: your name, address, phone number, email address, Social Security number, account information, or any other information of a sensitive nature.