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We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

I made an online purchase using my prepaid card but later I cancelled the purchase. The charge is still showing up on my card. Why?

Answer:

If you cancel a purchase, it could take some time to process and for the money to be returned to your card.

Contact your prepaid card provider’s customer service number to find out when the money will be credited back to your account.

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.