Provide website feedback or file a formal accessibility complaint

CFPB is committed to complying with Sections 504 and 508 of the Rehabilitation Act of 1973. Under this federal law, agencies like CFPB must make sure that their programs and activities—including their educational materials, public events, and electronic and information technology (such as this website)—are accessible to people with disabilities.


Provide website accessibility feedback

We frequently review this site to ensure that it meets or exceeds the requirements of Section 508 of the Rehabilitation Act , which requires that electronic and information technology (EIT) be accessible to people with disabilities. Section 508 requires that EIT developed, procured, maintained, or used by the federal government be accessible to both employees and members of the public with disabilities. You can learn more about Section 508 standards from the U.S. Access Board here .

If you encounter any page on our website that presents a challenge for users with disabilities, please let us know by emailing CFPB_Accessibility@consumerfinance.gov. To help us address the issue, include:

  • The nature of the accessibility problem
  • Your preferred format (electronic format, standard print, large print, etc.)
  • The web address (URL) of the requested material
  • Your contact information so we can reach you if we have questions

We appreciate your feedback in helping make our site as accessible as possible.

File a formal accessibility complaint

If we don’t meet Section 508 or Section 504 requirements, you can file a formal complaint about our non-compliance within 180 days of the alleged violation. Your complaint, which can be a written statement, an audio file, Braille, electronic, and/or a video should include:

  • Your name and address
  • The date
  • A detailed description of the issue
  • Your signature or the signature of someone authorized to do so on your behalf
  • Complaints in audio, Braille, electronic, and/or video formats should include an affirmative identity statement, which will be functionally equivalent to your signature
  • If the complaint is on behalf of a class of individuals with disabilities, the identities of those affected (if possible)

Submit your complaint by email, fax or mail

To file a formal complaint about an accessibility violation

Email

CFPB_EEO@consumerfinance.gov

Fax

(202) 435-9598






Mail

Office of Civil Rights
Consumer Financial Protection Bureau
1700 G Street, NW
Washington, D.C. 20552

Next steps

Within 180 days of getting your complaint, we’ll get back to you with what we found, whether a legal violation occurred, and how we’ll remedy each violation (if any) that occurred.

If you are not satisfied with our remedy, you can submit an appeal of our decision within 30 days.


    More Information on Filing a Complaint

    Learn more about the complaint process by reading our Section 504 and Section 508 regulations here .