Provide website feedback or file a formal accessibility complaint
CFPB is committed to complying with Sections 504 and 508 of the Rehabilitation Act of 1973 and with the Architectural Barriers Act of 1968. Under the Rehabilitation Act, agencies like CFPB must make sure that their programs and activities—including their educational materials, public events, and electronic and information technology (such as this website)—are accessible to people with disabilities. Under the Architectural Barriers Act, CFPB buildings and facilities must also be readily accessible to people with disabilities, including CFPB employees and applicants for CFPB employment with disabilities.
Provide website accessibility feedback
We frequently review this site to ensure that it meets or exceeds the requirements of Section 508 of the Rehabilitation Act , which requires that information and computer technology (ICT) be accessible to people with disabilities. Section 508 requires that ICT developed, procured, maintained, or used by the federal government be accessible to both employees and members of the public with disabilities.
- Learn more about Section 508 standards from the U.S. Access Board .
- If you believe you may need a reasonable accommodation because of a disability to access information on or to use this website, request one.
If you encounter any page on our website that presents a challenge for users with disabilities, please let us know by emailing CFPB_Accessibility@cfpb.gov. To help us address the issue, include:
- The nature of the accessibility problem
- Your preferred format (electronic format, standard print, large print, etc.)
- The web address (URL) of the requested material
- Your contact information so we can reach you if we have questions
We appreciate your feedback in helping make our site as accessible as possible.
If you have general questions about CFPB’s compliance with Section 508, contact the CFPB's Section 508 coordinator at CFPB_Accessibility@cfpb.gov.
File a formal accessibility complaint under Section 508 or 504
If we don’t meet Section 508 or Section 504 requirements, you can file a formal complaint about our non-compliance within 180 days of the alleged violation. Your complaint, which can be a written statement, an audio file, Braille, electronic, and/or a video should include:
- Your name and address
- The date
- A detailed description of the issue
- Your signature or the signature of someone authorized to do so on your behalf
- Complaints in audio, Braille, electronic, and/or video formats should include an affirmative identity statement, which will be functionally equivalent to your signature
- If the complaint is on behalf of a class of individuals with disabilities, the identities of those affected (if possible)
To file a formal complaint about an accessibility violation, submit your complaint by email, fax, or mail.
| Fax | ||
|---|---|---|
(202) 435-9598 |
Office of Civil Rights Consumer Financial Protection Bureau 1700 G Street, NW Washington, D.C. 20552 |
Next steps
Within 180 days of getting your complaint, we’ll get back to you with what we found, whether a legal violation occurred, and how we’ll remedy each violation (if any) that occurred. If you are not satisfied with our remedy, you can submit an appeal of our decision within 30 days.
More information on filing a complaint
Learn more about the complaint process by reading our Section 504 and Section 508 regulations .
File a formal accessibility complaint under the Architectural Barriers Act
If you have any questions or concerns about physical access to CFPB buildings or facilities, contact the CFPB's project manager/architect at CFPBFacilities@cfpb.gov.
If we don’t meet the requirements of the Architectural Barriers Act (ABA), you can file a formal complaint about it.
To file a formal complaint about an ABA violation, submit your complaint by email, fax, or mail.
| Fax | ||
|---|---|---|
(202) 435-9598 |
Office of Civil Rights Consumer Financial Protection Bureau 1700 G Street, NW Washington, D.C. 20552 |
Next steps
If we receive a complaint alleging that CFPB violated the ABA, we will forward the complaint to the Architectural and Transportation Barriers Compliance Board (the Access Board ). If we receive an ABA complaint and believe that a different (non-CFPB) entity is responsible for the alleged ABA violation, we will let you know that and also inform you where you can file a complaint against the other entity.
You can also file an ABA complaint with the Access Board directly. Get instructions on how to file an ABA complaint directly with the Access Board .