The Operations Division is the operational support arm of the CFPB.

Sartaj Alag


Sartaj Alag, Chief Operating Officer

The chief operating officer provides the overall direction for the Operations Division. The Operations Division front office supports the COO and provides project management and internal communications support for the CFPB.

Division offices

Administrative Operations

Martin Michalosky, Chief Administrative Officer

The Office of Administrative Operations performs a wide range of functions related to CFPB’s infrastructure, information, and security.

Consumer Response

Christopher Johnson, Assistant Director

The Office of Consumer Response answers questions, handles complaints, and analyzes and shares data to level the playing field and empower consumers to take more control over their financial lives.

Jeffrey Sumberg

Human Capital

Jeffrey Sumberg, Chief Human Capital Officer

The Office of Human Capital is responsible for human resources services, policies, and guidance for the CFPB. 

Technology and Innovation

Jerry Horton, Chief Information Officer

The Office of Technology and Innovation implements and maintains the CFPB’s technical assets. 

Office of the Chief Financial Officer

Elizabeth Reilly, Chief Financial Officer

The Office of the Chief Financial Officer is responsible for the CFPB’s financial planning and management.

David Gragan


David Gragan, Chief Procurement Officer

The Office of the Chief Procurement Officer oversees purchasing for the CFPB in compliance with federal procurement rules and regulations.