Consumer Education and Engagement Division
The Consumer Education and Engagement Division creates opportunities for people to make better decisions about money to meet their own life goals.
Division includes six program offices supported by a central front office:
Consumer Engagement, Financial Education, Servicemember Affairs, Older
Americans, Students and Young Consumers, and Financial Empowerment.
Consumer Education and Engagement
Gail Hillebrand, Associate Director
The associate director of CEE is supported by a central front office team and provides the overall direction for the Consumer Education and Engagement Division.
Gene Koo, Assistant Director
The Office of Consumer Engagement provides tools and resources to help consumers make better choices about money to further their financial well-being, and invites public input to help the CFPB ensure a fair and transparent financial marketplace.
Janneke Ratcliffe, Assistant Director
The Office of Financial Education strengthens the delivery of financial education throughout the United States and creates opportunities for people to obtain the skills to build their financial well-being.
Students & Young Consumers
Seth Frotman, Assistant Director
The Office of Students works to empower students, young people, and their families to make more informed financial decisions about saving and paying for college, accessing safer and more affordable financial products, and repaying student loan debt. The Student Loan Ombudsman provides assistance to borrowers and potential borrowers to resolve questions or issues involving student loans.
Stacy Canan, Assistant Director
The Office for Older Americans works to improve financial protection for older people and supports sound financial decision making that safeguards their later-life economic security.
Paul Kantwill, Assistant Director
The Office of Servicemember Affairs works to improve financial protection for and provide financial education to servicemembers, veterans, and their families.
Daniel Dodd-Ramirez, Assistant Director
The Office of Financial Empowerment promotes a more
inclusive and fair financial marketplace, and empowers economically vulnerable
consumers to make informed financial decisions by providing tools and