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Consumer Education and External Affairs

The Consumer Education and External Affairs (CEEA) Division develops coordinated and Bureau-wide approaches to engagement and communication with consumers, policymakers, academics, and other stakeholders.

The division also identifies and develops education materials to assist consumers in their financial decision-making process.

Consumer Education and External Affairs

Karen Andre, Associate Director

The associate director serves as a liaison to the Director’s Office and works with the deputy associate director to lead the strategic direction for the division.

Vacant, Deputy Associate Director

The deputy associate director assists in providing the overall direction for the Division.

Division offices

Public Affairs

Vacant, Assistant Director

The Public Affairs Office develops strategic communications plans to elevate the Bureau’s reach to consumers.

Consumer Education

Desmond Brown, Assistant Director

The Consumer Education Office provides information for American consumers to consider in their financial decision-making process. The Office includes five program offices supported by a central front office: Financial Education, Students, Servicemember Affairs, Older Americans, and Community Affairs.

Christopher Johnson

Consumer Response

Christopher Johnson, Assistant Director

The Office of Consumer Response answers questions, handles complaints, and analyzes and shares data to level the playing field and empower consumers to take more control over their financial lives.

Stakeholder Management

Patrick O’Brien, Assistant Director (Acting)

The Stakeholder Management Office identifies ways to engage stakeholders and the American public in order to promote understanding, transparency, and accountability. The Office includes five sections supported by a central front office: Advisory Board and Councils, Financial Institutions and Business Liaison, Intergovernmental Affairs, and Public Engagement and Community Liaison.