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Highlights of Director Kraninger’s First Six Months

WASHINGTON, D.C. – June 11th marks the first six months of Director Kathleen L. Kraninger leading the Consumer Financial Protection Bureau. 

“It is an honor and privilege to serve American consumers. As Director, my focus is to prevent harm to consumers by using all the tools Congress gave us, including education, regulation, supervision and enforcement. I look forward to building on the efforts and progress of these first six months,” said Director Kraninger. 

Under Director Kraninger’s leadership, the Bureau:

Educated consumers about financial products and money management

  • Launched an initiative, Start Small, Save Up, to increase emergency savings among consumers;
  • Expanded the Misadventures in Money Management financial education tool for active-duty servicemembers; 
  • Educated consumers about mortgage closing scams; 
  • Educated consumers on debt collection, including steps they can take to resolve a debt, telling the difference between a legitimate debt collector and scammer, and top debt collection questions answered; 
  • Performed an extensive analysis and report on what suspicious activity reports reveal about elder financial exploitation; 
  • Provided technical assistance to VITA (Volunteers in Tax Assistance) sites in how to support the people who they serve in making choices about saving part of the tax refund;
  • Issued a set of reports for use by state and local leaders working to set up child savings programs;
  • Released an education page on financial preparedness for a disaster; 
  • Received and handled 170,000 consumer complaints; 
  • Released a financial well being practitioner toolkit for use by financial educators; 
  • Provided consumers a list with contact information on specialty credit reporting companies; 
  • Educated servicemembers and other consumers on new credit freeze protections, jointly with the FTC;  
  • Released an action booklet on building and managing credit for consumers as part of the Your Money, Your Goals; 
  • Continued to provide the Your Money, Your Goals guide to service providers to use as they inform individuals transitioning from incarceration on financial information and tools to manage their financial lives; 
  • Released two snapshots focused on mortgage and servicemembers complaints;   
  • Facilitated the training of over 1,700 social services staff with information and action steps in money management that they can share with the people who they serve; and 
  • Reached 25 million publications distributed and 25 million hits on its web service, AskCFPB, over the life of these services.

“Congress charged the Bureau with conducting financial education programs and ensuring consumers receive timely and understandable information to make responsible decisions about financial transactions. We will continue to look for ways to release innovative financial education tools and partner with public and private sector entities engaged in consumer financial education to maximize the reach of these tools,” said Director Kraninger. 

Examined to Promote Compliance and Enforced the Law

  • Took action against one of the 10 largest HMDA reporters for violating HMDA and Regulation C; 
  • Took action against a mortgage servicer for violating the Consumer Financial Protection Act; RESPA; Regulation X; the Truth in Lending Act; and Regulation Z;
  • Filed a law suit against a debt collection firm for violating the Consumer Financial Protection Act and the Fair Debt Collection Practices Act; 
  • Filed a law suit against a credit repair company and several related entities alleging that they violated the Consumer Financial Protection Act and also the Telemarketing Sales Rule; 
  • Took action against  a student loan servicing company that engaged in unfair practices that violated the Consumer Financial Protection Act; 
  • Took action against a company that violated the Consumer Financial Protection Act; the Gramm-Leach-Bliley Act; Regulation P; the Truth in Lending Act; and Regulation Z; 
  • Took action against an online lender that extends unsecured payday and installment loans for violating the Consumer Financial Protection Act; 
  • Took action against an individual who brokered contracts offering high-interest credit to veterans for violating the Consumer Financial Protection Act; 
  • Took action against a company for violating the Consumer Financial Protection Act, the Truth in Lending Act; and Regulation Z; 
  • Took action against a federally chartered savings association for violating the Consumer Financial Protection Act; the Electronic Fund Transfer Act; and Regulation E; 
  • Sought to enhance protections for servicemembers;
  • Secured over $12 million in redress for consumers and $22 million in Civil Money Penalties; and 
  • Announced changes to policies regarding Civil Investigative Demands (CIDs) to ensure they provide more information about the potentially wrongful conduct under investigation.

“Enforcement is an essential tool Congress gave the Bureau – particularly because education, rulemaking, and supervision will not prevent every violation. We will use enforcement against bad actors who don’t comply with the law. Ensuring that justice is served in the public interest – that is our goal in using the enforcement tool. Further, a purposeful enforcement regime can foster compliance, help prevent consumer harm, and right wrongs,” said Director Kraninger. 

Modernized, clarified, and reduced burden of rules  

  • Issued the first proposed rulemaking to implement the requirements and prohibitions applicable to debt collectors under the Fair Debt Collection Practices Act since it was passed in 1977; 
  • Became a coordinating member of the Global Financial Innovation Network (GFIN), a world-wide effort to promote financial innovation that benefits consumers;
  • Published a request for information concerning the need for and scope of exceptions under the Remittances Rule; 
  • Issued an Advance Notice of Proposed Rulemaking to commence developing proposed regulations addressing PACE financing, a relatively new form of financing of home improvements for environmental purposes; 
  • Issued new written guidance to clarify the TRID Rule and thereby promote mortgage firms’ compliance with the rule; 
  • Issued new standards the agency will use to meet its obligations under Section 610 of the Regulatory Flexibility Act to conduct reviews of certain rules to evaluate their burden on small businesses; 
  • Issued comprehensive assessment reports evaluating the effectiveness of the ATR-QM and Mortgage Servicing (Regulation X) Rules to comply with Section 1022 of the Dodd-Frank Act;
  • Published proposed rules to delay implementation of and to reconsider the Mandatory Underwriting Provisions of the small dollar rule; 
  • Published proposed rules to reconsider the mortgage reporting thresholds in the 2015 HMDA Rule and published an advance notice of proposed rulemaking to obtain information to assist in the development of proposed rules to reconsider data points in the 2015 HMDA Rule.  
  • Issued final policy guidance explaining how the Bureau will modify publicly disclosed HMDA data to protect the privacy of consumers; and
  • Commenced implementation of measures to streamline and improve the Bureau’s rulemaking process, such as providing materials to the public that are easier to understand, receiving more feedback from small businesses on proposals, planning to release SBREFA panel reports earlier in the process, maximizing public engagement by generally using a 90 day comment period for complex proposals, and posting all comments submitted in rulemakings to the public docket. 

“I am committed to improving the Bureau’s rulemaking process as it will lead to better policy outcomes,” said Director Kraninger. “Improving the rulemaking process will ensure we have clear rules of the road that protect consumers and more effectively execute the Bureau’s mission. This process will increase transparency, public engagement, and thorough, data-driven analysis. To further improve our regulatory process we are developing a way to obtain input from state and local officials, as well as an initiative to ensure that outdated, unnecessary, or unduly burdensome regulations are identified and addressed.” 

During her first six months, Director Kraninger has also visited all of the Bureau’s regional offices throughout the country and engaged with regional staff, as well as participated in an on-site exam. In this time, Director Kraninger has engaged with over 600 consumer groups, consumers, state and local government officials, military personnel, financial institutions, academics, non-profits, and former and current Bureau advisors, and traveled to 10 states. Lastly, Director Kraninger announced enhancements to the Bureau’s advisory committees and announced a symposia series aimed at stimulating a proactive and transparent dialogue in the policy development process.  

The Consumer Financial Protection Bureau is a 21st century agency that implements and enforces Federal consumer financial law and ensures that markets for consumer financial products are fair, transparent, and competitive. For more information, visit