We’re on your side
We are the Consumer Financial Protection Bureau, a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.
We heard from older student loan borrowers about issues they face with student loan servicers and collectors.
voice, your story. Consumers across the country told us about their
experiences with debt collection.
Submit a complaint
Can’t fix a problem with a financial product or service? Submit a complaint. We’ll work to get you a response from the company.
Get answers to money questions
Financial matters can be complicated. Get the facts you need to make choices about money, credit scores, mortgages, and more.
Reach your financial goals
For the big financial decisions in your life, we offer free tools and resources to help you reach your goals.
Standing up for you
We hold companies accountable for illegal practices
$11.7 billion in relief
to consumers from our enforcement actions
27 million+ consumers
will receive relief because of our actions
We listen to consumers and make their voices heard
1 million+ complaints
we’ve handled from consumers
97% of consumers
get timely replies when we send their complaints to companies
Figures are updated quarterly. Last update on 11/02/2016